Terms and Conditions – Sklepmatrix

Terms and Conditions of the online store www.sklepmatrix.pl

§ 1
Glossary

Seller – Beata Brzegowy-Nędza, conducting business under the name Beata Brzegowy-Nędza TRADING-SERVICE COMPANY "MATRIX," ul. Bieżanowska 23, 30-812 Kraków, registered in the Central Register and Information on Economic Activity maintained by the Minister of Economy, Tax Identification Number (NIP): 6792433219, National Business Registry Number (REGON): 356693289.
Store – an online service owned by the Seller, available under the domain sklepmatrix.pl.
Buyer – any entity (Consumer or a person who is not a Consumer) placing an Order through the Store.
Consumer – a natural person who enters into a legal transaction with the Seller (a sales contract through the Store) not directly related to their business or professional activity (Article 221 of the Civil Code).
Terms and Conditions – these terms and conditions.
Registration – a one-time action consisting of creating an account by the Buyer, using the administrative panel provided by the Seller on the Store's website.
Goods – movable property available for sale in the Store, particularly clothing and accessories.
Order – the Buyer's declaration of intent aimed at concluding a distance sales contract for Goods through the Store, specifying at least the type and quantity of Goods.

§ 2
General provisions

The Terms and Conditions specify the rules for concluding and performing sales contracts for Goods available in the Store, as well as the rules for using the Store.
In order to conclude a sales contract and use the Store, it is necessary to have devices allowing access to the Internet, email, and a web browser enabling the display of websites.
The costs arising from the use of the Internet by the Buyer depend on the price list of the telecommunications operator or Internet service provider used by the Buyer and are charged to the Buyer personally.
The Seller may communicate with the Buyer, and the Buyer may communicate with the Seller, via the contact form in the "Contact" section (Contact), email (biuro@sklepmatrix.pl), by phone at +48 797 138 802 from Monday to Friday and on Saturdays during store opening hours, and by mail to the Seller's address.
All electronic correspondence sent by the Seller is subject to antivirus protection and is intended solely for the designated Buyer.
The subject of the sale is the Goods presented in the Store at the time of placing the Order.

All goods offered by the Seller are new, free from defects, and come with a warranty in accordance with European Union regulations, unless otherwise stated in the Product description.
The prices displayed on the Store's website are stated in Polish złoty and include VAT (optionally also in other currencies, gross prices). The prices of Goods do not include delivery costs.
The Seller sells products through the Store worldwide.
The Seller has the right to change the prices of Goods, introduce or withdraw Goods, provide discounts on specific Goods, and carry out or cancel promotions in the Store. However, this does not limit the rights acquired by the Buyers; i.e., the changes do not apply to Orders that have been placed.
In order to fully utilize all the capabilities of the Store, the Buyer may register. Registration is done by completing and accepting the registration form. Registration is a one-time action and is not necessary for placing Orders in the Store.
Persons using the Store (including Buyers) are prohibited from posting unlawful content on it (e.g., in product reviews).

§ 3
Placing Orders

Orders can be placed 24 hours a day, all year round. Orders placed on Fridays after 12:00 PM, Saturdays, Sundays, and holidays will be processed on the next business day.
The Seller enables the placing of Orders by filling out an interactive Order form (by adding the selected Goods using the "Add to Cart" button, then proceeding to the "Cart" section and performing further technical actions based on the displayed messages and information until clicking the "Order with an obligation to pay" button).
After placing an Order, the Buyer receives:

immediately (within 1 business day) an email containing all the essential terms of the Order - along with a link, clicking on which is a necessary element confirming the submission of the Order by the Buyer. The Buyer can also confirm the submission of the Order by phone at +48 797 138 802 or by email at biuro@sklepmatrix.pl,
within a maximum of 3 (three) business days from the Buyer's confirmation of placing the Order - an email containing all the essential terms of the sales contract, confirming the acceptance of the Order for processing and the conclusion of a sales contract for the Goods.

Cancellation or modification of the Order is possible by the Buyer until the Order is confirmed for processing. To do so, the Buyer should contact the Seller as soon as possible (via email or phone). This does not in any way affect the Consumer's right to withdraw from the contract within 14 (fourteen) days from receiving the Goods.
Orders not confirmed by the Buyer within 7 (seven) days from the receipt of the email referred to in § 3 item 2 point 1 are not binding for the Seller.
The Seller provides the following payment methods:

by bank transfer to the Seller's bank account with the number 83 2490 0005 0000 4530 6778 3158 (Alior Bank S.A.) - including the Order number in the title; it is also recommended to include the name and surname provided in the Order form.
through electronic payment systems PayU (provided by PayU S.A., ul. Grunwaldzka 182, 60-166 Poznań),
through the electronic payment system Przelewy24 (provided by DialCom24 Sp. z o.o., ul. Kanclerska 15, 60-327 Poznań),
through the electronic payment system (provided by PayPal Europe S.à r.l. et Cie, S.C.A. with its registered office in Luxembourg, L-2449) - for payments made outside the territory of Poland.
in cash upon personal pickup at the Seller's premises or cash on delivery,
by debit or credit card - only at the Seller's premises.

The Buyer who chooses to pay by bank transfer or through electronic payment systems must pay for the purchased Goods along with the delivery costs within 7 (seven) days from receiving the information about the acceptance of the Order for processing. After this deadline, the Seller's offer is no longer binding.
The delivery costs are added to the price of the Goods and are borne by the Buyer, according to the prices specified by the Store during the Order placement. Information about the delivery cost of the Goods is binding upon the Buyer upon receiving the information referred to in § 3 item 2 point 2 of the Regulations.

Section 4
Order Fulfillment

The condition for fulfilling an Order placed by the Buyer is providing true personal and contact information when filling out the interactive Order form (enabling verification and confirmation of accepting the Order for processing).
In case of incorrect or insufficient completion of the interactive form, the Seller will make every effort to contact the Buyer to confirm the Order. If the Order cannot be confirmed within 7 (seven) days due to the inability to contact the Buyer, the Seller's offer is not binding.
The Order fulfillment process starts after the Seller confirms the acceptance of the Order for processing. In the case of Orders paid by bank transfer or through electronic payment systems, this can also occur after the payment is credited to the Seller's account.
Orders with delivery to countries other than Poland are fulfilled only after prior payment by bank transfer or through electronic payment systems.
The Goods are usually delivered to the Buyer within a period of 1 to 5 days from the start of Order processing. The delivery date is provided to the Buyer at the time of placing the Order (in the form). In case of any potential longer Order processing time, the Buyer is promptly notified.
If the Buyer is a Consumer, the Seller delivers the Goods to the Buyer no later than thirty days from the date of the contract, unless the contract states otherwise.
The proof of purchase is a receipt or, at the Buyer's request, a VAT invoice, which the Buyer receives together with the Goods or in a separate shipment. The Buyer authorizes the Seller to issue an invoice without the Buyer's signature and send it electronically to the Buyer's designated email address, unless the Buyer informs the Seller of the intention to receive it in paper form.
The Seller delivers the Goods through a courier company, Polish Post, and InPost Parcel Lockers.
The place of performance by the Seller is the place of Goods collection (delivery address) indicated by the Buyer during the Order placement procedure.
Upon receiving the delivered package from the carrier, the Buyer is obliged to examine it (in accordance with Article 545 § 2 of the Civil Code). In case of package damage, the Seller recommends preparing a damage report in the presence of the carrier and immediately informing the Seller about it. Failure to prepare a damage report does not imply the expiration of the consumer's right to file a complaint regarding damages that occurred during transportation; however, the report is helpful in the complaint procedure. The absence of a damage report may make it difficult for the Consumer to pursue any claims against the Seller and determine the person responsible for the package damage. Complaints regarding damages that occurred during transportation submitted by Buyers who are not Consumers without an attached damage report will not be considered.

Section 5
Statutory Warranty and Guarantee

The Seller is responsible to the Buyer for any physical or legal defects of the purchased Goods (statutory warranty) in accordance with the provisions of the Civil Code, in particular Articles 556 and 556¹-556³ of the Civil Code.
The Buyer has the right to file a complaint regarding the purchased Goods based on the statutory warranty.
A complaint can be submitted in writing to the Seller's address or via email (biuro@sklepmatrix.pl).
Before submitting a complaint, it is recommended to contact the Seller via email or by phone. This will help expedite the complaint resolution process.
When submitting a complaint, the Seller recommends providing the Buyer's contact information, Order number, a detailed description of the reasons for the complaint and claims against the Seller, as well as attaching the sales document or its copy. Complaints submitted by Buyers who are not Consumers without an attached sales document will not be considered.
If there is a need to supplement any missing information in the complaint, the Seller will promptly contact the Buyer using the contact details provided in Section 2, Clause 4 of the Terms and Conditions.
The Buyer exercising their rights under the statutory warranty is obligated to deliver the defective item to the Seller's registered office.
Complaints based on the statutory warranty are handled in accordance with the provisions of the Civil Code of April 23, 1964.
In the complaint procedure, the Seller does not provide the possibility of out-of-court dispute resolution.
The Buyer may exercise their rights under the statutory warranty for physical defects of the item independently of the rights arising from the guarantee.
The Buyer's rights under the statutory warranty do not limit the Buyer's rights arising from the guarantee provided by the guarantor, in accordance with the terms specified in the warranty document, if such a document is included with the Goods.
The method of guarantee implementation is determined by the guarantor in the warranty document. The warranty period is two years from the date of issuing the Goods to the Buyer, unless the warranty document states otherwise.

Section 6
Withdrawal from the Agreement

The Consumer may withdraw from the sales agreement of Goods purchased from the Seller without stating a reason by submitting a relevant declaration within fourteen days, counted from the day of issuing the Goods (i.e., from the day of the Consumer or a third party other than the carrier acquiring possession of the item as indicated by the Consumer). To meet this deadline, it is sufficient to send the declaration before its expiration.
When withdrawing from the sales agreement, the Consumer may use the template of the declaration available here, although it is not obligatory.
The right of withdrawal from a distance contract does not apply to the Consumer in relation to agreements:

for which the subject matter of the performance is an item that is not prefabricated and is produced according to the Consumer's specifications or is intended to satisfy their individualized needs;
for which the subject matter of the performance is an item delivered in a sealed package that cannot be returned after opening the package due to health or hygiene reasons, if the packaging was opened after delivery;
for which the subject matter of the performance is items that, after delivery, due to their nature, become inseparably mixed with other items.

In the event of withdrawal from the agreement, the Consumer is obligated to return the Goods immediately, but no later than 14 (fourteen) days from the day they withdrew from the agreement.
The Consumer is responsible for any diminished value of the Goods resulting from using them in a manner exceeding what is necessary to establish the nature, characteristics, and functioning of the Goods.
In the case of withdrawal from the agreement, the Seller reimburses all payments received from the Consumer, including the costs of delivering the Goods to the Consumer (excluding additional costs resulting from the Consumer's choice of a delivery method other than the least expensive standard delivery method offered by the Seller), immediately and in any case no later than 14 (fourteen) days from the day the Seller was informed of the Consumer's exercise of the right to withdraw from the agreement.
The reimbursement is made using the same means of payment that the Consumer used for the initial transaction unless the Consumer expressly agreed to a different solution.
The Seller may withhold the reimbursement until the Goods are received or until the Consumer provides proof of their return, whichever occurs first.
The Consumer bears the direct costs of returning the Goods, in accordance with the carrier's price list used by the Consumer to return the Goods to the Seller, i.e., the Consumer sends the Goods back to the Seller at their own expense, which is non-refundable.
A Buyer who does not have Consumer status does not have the right to withdraw from the agreement within fourteen days. In the case of such Buyers, the rules and deadlines for withdrawal from the agreement are regulated by the provisions of the Civil Code.

Section 7
Personal Data Protection and Privacy

By filling out the Registration/Interactive Order form, the Buyer declares that the provided data is accurate.
By completing the aforementioned forms, the Buyer gives consent to the processing of the provided data for the purpose of order fulfillment and service by the Seller, who is also the data controller, in accordance with the provisions of the Act of August 29, 1997, on the Protection of Personal Data.
Personal data stored in the Seller's database is not transferred to entities not involved in order fulfillment.
In accordance with the aforementioned Act, the Buyer has the right to access their personal data, the ability to correct it, and request its deletion. The Seller ensures that each Buyer has the right to control the processing of their data in accordance with Article 32 of the Act on the Protection of Personal Data.
Providing personal data is voluntary; however, the lack of consent to the processing of personal data prevents the fulfillment of the Buyer's order.
The Store's website uses cookies. They are used to ensure maximum convenience for all users (including Buyers) when using the Store (remembering preferences and settings on the website, collecting anonymous data for advertising and statistical purposes). Using the Store without changing the browser settings regarding cookies means that they will be placed on the end device (e.g., computer) of each user. If the user does not consent to the use of cookies, they should change their browser settings. More information about cookies can be found here.

Section 8
Final Provisions

In matters not regulated by the Regulations, the provisions of universally applicable law shall apply, including in particular the provisions of the Civil Code and the Act of May 30, 2014, on Consumer Rights.
The Regulations do not exclude or limit any rights of the Consumer granted to them by mandatory provisions of the law. In the event of a conflict between the provisions of the Regulations and the mandatory provisions of the law granting Consumers rights, the latter shall prevail. Provisions of agreements less favorable to the Consumer than the provisions of the Act on Consumer Rights shall be null and void, and the provisions of that Act shall apply in their place.
The Regulations are available to all Buyers in electronic form on the Store's website www.sklepmatrix.pl (tab "Regulamin") and are effective in this version from December 25, 2014. The Regulations applicable until December 24, 2014, can be downloaded here.
The recording, securing, and provision of the content of the concluded agreement to the Buyer is done through:
providing the Regulations in accordance with the provisions specified in Section 8(3) of the Regulations,
sending the Buyer an email message,
including proof of purchase with the shipments.